The problem
Adding users to a User Collection in the SCCM console is the single most tedious task an L1 technician performs. Each user requires opening the collection, switching to Direct Membership Rules, browsing the AD picker, finding the user, applying changes, and waiting for the collection to update.
- For 500 users — that's an afternoon lost in console clicks.
- Typos slip through — because the AD picker never tells you a user is disabled until policy fails to apply.
- No audit trail — Service Desk teams have no defensible record of who added what user when.
The native SCCM console workflow assumes you have time. Real Service Desk teams don't.